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Frequently Asked Questions

How to Create an account to Epins-gamestore?

Simply click the "Create an account" and fill out all the field using valid Email address and Mobile number.

Why do I need to verify my phone number?

We want to provide a safe and secure marketplace for the Epins-gamestore community. This extra step to collect and verify your phone number is necessary to convince us you are a real person who will not commit fraud or scam in our marketplace.

We keep your phone and your private information secured and confidential and will not spam you. We may occasionally contact you through your phone number when we detect suspicious activities on your account or when we need to confirm a transaction you made.

What if I forgot my password?

If you forgot your password, please follow the steps outlined below to recover it.

1. Click the "Forgot your password?" link underneath the Sign in button on the login pop-up screen.

Our Payment Options

What payment options are allowed?

You can purchase an item in our marketplace using any combination of the following:

Credit Balance, this is the credit balance amount you top up to add credits to your E-Wallet.
7-11 Store, Globe GCash, Paymaya and Smart Money/Padala (Instant)
PayPal Note: Required to send proof of id's and address same details with account.
Bank Wire (Instant)
Bitcoin ("By Coingate") (Instant)

E-Wallet will first topup from Paypal, Paymentwall. You can manually select how much of credits you want to topup.

What is Payment Confirmation?

Payment Confirmation, is for only Bank Wire, Globe GCash and Smart Money/Padala.

This form will collect customer info & payment details, and send directly to your e-mail with attachment file if any.
Customer can upload (optional) their payment slip file.
Attachment file format: .doc, .docx, .pdf, .gif, .jpg, .png, .bmp
Attachment file maximum upload size: 2MB
After customer complete the checkout process and has made payment via Bank Wire, Globe GCash and Smart Money/Padala, You may require them to submit their payment info / transaction details through this form direct to support e-mail for order verification.

How do i know if the transaction is successful?

You will recieved an email or SMS text stating the product purchased. Included the EPINS CODE. and how much you charged to the payment you used. Successful transaction is also appear on the "My Account" page.

Digital Email Delivery

How Does Digital Email Delivery Work?

We offer Digital Email Delivery to our loyal buyers and some first time buyers. If your order is in "review" status, this means it is being manually reviewed and will be realeased as soon as possible. This varies by time of day, order size, and other variables.

We will send your EPINS CODE Through Email address or sms text msg.

How Do I Retrieve My Redeem Code?

If your email client blocked our standard redeem code email or you accidentally deleted the email, there is an alternate method to view your code(s). This way you will be able to see your redeem code at your convenience.

Log in

Visit Epins-gamestore.com and log into your account. Once logged in, you will be at the account dashboard. You will see your recent orders on this page. To view the code for your order, Select "view order." This will show your order details.

Shipping & Delivery?

All EPINS CODE are delivered via email and SMS text message delivery

. After your order is processed, we begin the verification steps immediately. If no further verification is required, then your EPINS CODE will be emailed out immediately. If you do not see any emails in your inbox, please check your spam folder.

If you believe there has been an error in your delivery, please email support@epinsgamestore.com

Rewards Point Information

How To Earn Points?

Points will be added to your reward balance after you take certain activities. For example, every time you make a purchase you will earn points based on the price of products purchased.

Each 50 Points can be redeemed for $1.00.
For example, each $1.00 spent for your order will earn 50 Reward Points.

How To Spend Rewards Point?

You can use points in your reward balance as discount for your future purchases at our store. Please note that redeeming to cash is not allowed.

Spending points is very easy. You must be logged in and simply add the desired product to your cart. Go to the Cart page and use the slider on the right hand side to adjust the points amount you wish to use. This will adjust your order total as you move the slider. When satisfied, you can proceed to checkout.

Each 50 Points can be redeemed for $1.00.

How Your Points Can Be Managed?

Reach 1 Reward Points to start using your balance for your purchase.
A transaction will expire after 365 days since its creating date..
View transaction history to follow when the transaction expires.

E-Wallet Credits Information

What is E-Wallet Credits?

E-Wallet Credits are a virtual currency you can use to buy game currencies, game cards, game items and powerleveling services in Epins-gamestore.com

With the new revamp of Epins-gamestore.com, Epins Gamer Mall members account balance will be in E-Wallet Credits.

All payments will be converted into E-Wallet Credits automatically by our system.

E-Wallet Credits conversion is based on the rate below:

For example: Topup $1 USD for 1 Credit, after payment your 1 Credit is equal to $1 USD, the 0% of credits will add for fee when you make a payment using our E-Wallet.

For Credit Card Payments

Credit Card Payments?

For new customers, you'll need to select the PayPal option at checkout. When you place the order, you'll be redirected to the paypal login screen below. At this time, you can select the "Pay with debit or credit card" option in grey just below the PayPal login. This will enable to you to enter your credit card details without loggin into paypal. Once complete, sent the payment and your order will be submitted.

For some of our loyal customers, a credit card option will appear on the checkout page where you can easily submit a credit card payment without going offsite.

Note: Strictly We do not tolerate any aspect of fraudulent activity to our webstore and you must submit verification details if you are new created account or you are using different account information.

Digital Epins Gamestore

Unit 604 Cattleya Bldg. 235 Salcedo St. Legaspi Village, Makati City 1229 Philippines

Mobile Number
+639661802981

Telephone
02-2733998

Opening Times
24/7 Customer Service

Contact Email:
Support@epins-gamestore.com

Contact Form

Your Name

E-Mail

Subject

Enquiry

Attachment

Captcha

Complete the captcha validation

Credit Balance, this is the credit balance amount you top up to add credits to your E-Wallet.

7-11 Store, Globe GCash, Paymaya and Smart Money/Padala (Instant)

PayPal Note: Required to send proof of id's and address same details with account.

Bank Wire (Instant)

Bitcoin ("By Coingate") (Instant)

This form will collect customer info & payment details, and send directly to your e-mail with attachment file if any.

Customer can upload (optional) their payment slip file.

Attachment file format: .doc, .docx, .pdf, .gif, .jpg, .png, .bmp

Attachment file maximum upload size: 2MB

After customer complete the checkout process and has made payment via Bank Wire, Globe GCash and Smart Money/Padala, You may require them to submit their payment info / transaction details through this form direct to support e-mail for order verification.

Reach 1 Reward Points to start using your balance for your purchase.

A transaction will expire after 365 days since its creating date..

View transaction history to follow when the transaction expires.

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Contact Us

CONTACT NUMBER

OPENING TIMES

OUR SERVICE

SECURE SHOPPING