Frequently Asked Questions

Simply click the "Signup" and fill out all the field using valid Email address and Mobile number.

We want to provide a safe and secure marketplace for the Epins-gamestore.com community.  This extra step to collect and verify your phone number is necessary to convince us you are a real person who will not commit fraud or scam in our marketplace.
We keep your phone and your private information secured and confidential and will not spam you.  We may occasionally contact you through your phone number when we detect suspicious activities on your account or when we need to confirm a transaction you made.
If you forgot your password, please follow the steps outlined below to recover it.
1. Click the "Forgot your password?" link underneath the Sign in button on the login pop-up screen.

Our Payment Method

You can purchase an item in our marketplace using any combination of the following:
  • Credit Balance, this is the credit balance amount you top up to add credits to your E-Wallet.
  • Globe / TM regular load, 7-11 Store, Grabpay, Globe Gcash, Coins.ph, Remittance Center, Cebuana, LBC, Bayad Center, Easypay and more (Instant)
  • Paymaya Credit Card, PayPal Note: Required to send proof of id's and address same details with account.
  • Online Banking BPI, BDO, UNIONBANK, China Bank, PNB, Metro Bank, UCPB, Maybank EastWest and more  (Instant)
  • Bitcoin ("By Coingate") (Instant)
E-Wallet will first add credits from Paypal, Bitcoin By Coingate. You can manually select how much of credits you want to topup.
Payment Confirmation, is for only Non Automated Payment like Smart Money Padala.
  • This form will collect customer info & payment details, and send directly to your e-mail with attachment file if any.
  • Customer can upload (optional) their payment slip file. 
  • Attachment file format: .doc, .docx, .pdf, .gif, .jpg, .png, .bmp
  • Attachment file maximum upload size: 2MB
  • After customer complete the checkout process and has made payment via Smart Money/Padala, You may require them to submit their payment info / transaction details through this form direct to support e-mail for order verification.
You will recieved an email or SMS text stating the product purchased. Included the Game PINS. and how much you charged to the payment you used. Successful transaction is also appear on the  "My Account" page.

Digital Email / SMS Text Delivery

We offer Digital Email Delivery to our loyal buyers and some first time buyers. If your order is in "review" status, this means it is being manually reviewed and will be realeased as soon as possible. This varies by time of day, order size, and other variables. 
We will send your Game Pins Through Email address or sms text msg.
If your email client blocked our standard redeem code email or you accidentally deleted the email, there is an alternate method to view your code(s). This way you will be able to see your redeem code at your convenience.
Log in
Visit epins-gamestore.com and log into your account. Once logged in, you will be at the account dashboard. You will see your recent orders on this page. To view the code for your order, Select "view order." This will show your order details.
All Game Epins are delivered via email and SMS text message delivery
. After your order is processed, we begin the verification steps immediately. If no further verification is required, then your GAME EPINS will be emailed out immediately. If you do not see any emails in your inbox, please check your spam folder.
If you believe there has been an error in your delivery, please email support@epinsgamestore.com

Rewards Points Information

Points will be added to your reward balance after you take certain activities. For example, every time you make a purchase you will earn points based on the price of products purchased.
  • Each 50 Points can be redeemed for ₱50.00.Pesos
  • For example, each ₱50.00 spent for your order will earn 50 Reward Points.
You can use points in your reward balance as discount for your future purchases at our store. Please note that redeeming to cash is not allowed.
Spending points is very easy. You must be logged in and simply add the desired product to your cart. Go to the Cart page and use the slider on the right hand side to adjust the points amount you wish to use. This will adjust your order total as you move the slider. When satisfied, you can proceed to checkout.

  • Each 50 Points can be redeemed for ₱50.00. Pesos
  • Reach 1 Reward Points to start using your balance for your purchase.
  • A transaction will expire after 365 days since its creating date.. 
    View transaction history to follow when the transaction expires.

E-Wallet Credits Balance Information

E-Wallet Credits are a virtual currency you can use to buy game currencies, Game Credits, Mobile Recharge Load and powerleveling services in Epins-gamestore.com

With the new revamp of Epins-gamestore.com, Epins Gamer Mall members account balance will be in E-Wallet Credits.
All payments will be converted into E-Wallet Credits automatically by our system.
E-Wallet Credits conversion is based on the rate below:
For example: Topup $1 USD for 50 Credits, after payment your 50 Credits is equal to $1 USD, the 0% of credits will add for fee when you make a payment using our E-Wallet.

For Credit Card Payment

For new customers, you'll need to select the PayPal option at checkout. When you place the order, you'll be redirected to the paypal login screen below. At this time, you can select the "Pay with debit or credit card" option in grey just below the PayPal login. This will enable to you to enter your credit card details without loggin into paypal. Once complete, sent the payment and your order will be submitted.
For some of our loyal customers, a credit card option will appear on the checkout page where you can easily submit a credit card payment without going offsite.
 Note: Strictly We do not tolerate any aspect of fraudulent activity to our webstore and you must  submit verification details if you are new created account or you are using different account information.